Thursday, March 3, 2011
Wednesday, April 21, 2010
FleetCor Credit Card Announces Public Stock Offering, this could explain their customer service departments drive to maximize fees and penalties.
Fleetcor credit card hopes to cash in on their insufferable customer service practices for a big wall street payday. I guess that's how business works on wall street, maximize fees and penalties on credit card accounts, then the bigger profits result in a bigger IPO for the wall street wizards.
Fleetcor changed the due date on their Chevron Texaco billing statement to me last year without any kind of notice that was easy "to notice". The Chevron / Texaco bill would come in, I would pay it, and then suddenly one month I was late because fleetcor had surreptitiously moved the due date up almost 2 weeks.
After always having a due date of between the 7th and 8th of the month, suddenly the bill was due on the 24th of the month. However, when the bill first arrived in the mail, it arrived almost at the same of the month as it usually did.
Chevron Texaco Fleetcor had gone from a generous billing cycle to one that had only 2 weeks from the time they printed their bill to the time I had to have my payment in.
I will go into detail on another post how they tortured me back then over the changing of the due date, how I begged them to change it back because of personal family circumstances, and how they continue to harrass me on a daily basis now with calls from a Caribbean "customer service" asking for money I do not owe.
Once again, wall street gives it to main street and then expects a reward for doing it. I've started researching Fleetcor and what I see is old school macho wording and an arrogance to match. I know this kind of company. They simply use surreptitious "change in terms", what I call paper violence, to squeeze out as much profit as possible, then they pat themselves on the bank, presumably with huge bonuses taken off from their divisive customers service billing tactics.
Worst of all, Fleetcor revels in not identifying themselves when they harass customers or give shoddy "customer service", instead, they use the name of the company that they are "representing", and that is why this blog is called "Chevron is evil".
I pay EXTRA at the pump for using a Chevron Texaco Fleetcor credit card. If were to pay cash, I would go to Arco and SAVE five to ten cents per gallon. So the "perk" of having a Chevron Texaco Fleetcor gas card has been paid for, at the pump, at the time I fill up.
But that is not good enough for Chevron Texaco Fleetcor credit card. Fleetcor steps in with their myriad of old school credit card billing tricks, tricks that the consumer credit card industry had already moved away from even before the credit card reform act of 2009.
Fleetcor needs an enema.
Thursday, April 15, 2010
Chevron Texaco Business credit card billing that is run by Fleetcor is run in a scandalous manner in my opinion.
Notice the statement date. It says 1/24/0000, Now keep in mind that from the day that the statement date is printed, it then has to be stuffed into an envelope and mailed, and then received by you a few days later. Anywhere from 3-7 days could elapse from the statement date! That means you could literally receive your bill on 1/31/0000, and it would be due ONE WEEK LATER, on 02/07/0000!
If you are then even one day late with your payment on a potential 7 day turnaround, you can then be hit with a FORTY DOLLAR LATE FEE. If you fight the fee, the odds are the fee WILL NOT be overturned, and then you will be hit for a new 40 dollar late fee each and every month if you decide to not pay the penalty.
And, CHEVRON / TEXACO Fleetcor Business CREDIT CARD WILL HAVE OPERATORS FROM THE CARIBBEAN ISLANDS CALLING YOU AT LEAST ONCE A DAY HARRASSING YOU TO PAY THESE TRUMPED UP CHARGES!
On top of that, Chevron Texaco can (and did to me), arbitrarily change the billing due date. It was almost like they did it on purpose to trick me. My bill came very near the date it usually comes, only now the due date had been moved up by around 12-14 days!
When I called to have the date moved back to what it originally was, the representative took my info down, and then apparently nothing happened. Chevron never sent a response letter. Any other credit card I had used in the past, if I asked for the due date to be moved, it was either moved, or I was immediately told it could not be moved.
I called three times to get the date moved back, not once was I told it would not be done. The first time in 2009 I think someone from the customer service center I was literally begging Chevron Fleet Texaco to not complicate my life any further by changing due dates on me, and I think the call was cut off because it had been well over a ten minute call.
Over the next couple of months I called two more times, the second time was from my dying father's hospital room. I was with my father for 15 consecutive days in the hospital, I stayed overnight each and every night except for the night when I went home and printed up a walls worth of pictures to put up in his hospital room.
During those fifteen days, I took my mother to visit my father daily, and I assisted in the order in which my father would be treated as different doctors planned their treatment schedule which did not include the order of the other doctors that were also planning procedures (we didn't know yet that he only had 2-4 weeks to live).
On top of that, I had to take care of many monthly bills, of all the bills, the chevron bill stood out like a sore thumb for me because of the change in the due date.
Chevron Texaco business credit card serviced by Fleetcor and IS THE ONLY BUSINESS CREDIT CARD I have ever had that took my request to change the date BACK TO WHAT IT WAS and just did nothing without telling me they were not going to change it back! Fleetcor did not even send a letter saying they would not change back the due date to what it originally was.
The purposeful inconveniencing of a customer on so many levels just to increase the likelihood of causing the customer to be late on a payment is something any responsible corporation would stay away from.
The companies up above all use Fleetcor Business Credit Card services for their business credit card accounts. If the "standard of care" that Fleetcor uses with Chevron Texaco business customers is an indicator of how they treat the customers from these other companies, I would suggest not doing business with any of them.
If you run a franchise under any of the companies above, I feel badly for you as you might be being victimized by the Fleetcor business model. I may like you, I may like your store, but once I've been screwed over by Fleetcor, I won't do business with any company that hires Fleetcor to run their business credit card division.
I didn't want to have to start another protest blog, I have refrained from starting this one against Chevron for several months, but I realize now that their business credit card program that is run by Fleet is out of control and Fleet's methods need to be exposed.
Fleet's arrogance is so profound that they love to say Chevron all the time, and then be rude, inconsiderate, and, evil. I will have plenty to say in the near future about my experience with Chevron / Fleet business credit card customer service.
I used to be a regular Chevron customer, but probably never again. Here are other complaints about Chevron.
And another with an 800 hot line for Chevron Whistle Blowers.